Refund policy

Return & Refund Policy

Effective Date: January 8, 2026

At Core Human Health LLC, we stand behind the quality of the products we curate and sell. Because many of our products are large, specialized, or freight-delivered items, returns are handled with care and coordination.

This policy outlines how returns, refunds, replacements, and cancellations are administered for purchases made through corehumanhealth.com.

Core Human Health remains your primary point of contact throughout the return process.

1. Return Overview

Region: United States

Standard Return Window:
Most eligible items may be returned within 30 days of delivery.

Damage Reporting Requirement:
Shipping damage or incorrect items must be reported within 48 hours of delivery.

Condition Requirements:
Returned products must be:

Unused
Uninstalled
In new condition
In original packaging with all accessories

Used or installed products cannot be returned unless defective upon arrival.

2. How to Start a Return

To begin a return or report damage, contact us at:

Email: support@corehumanhealth.com
Phone: 1-828-330-8564

Hours: Monday–Friday, 9 AM–5 PM EST

Please include:

Order number
Description of the issue
Clear photos if damage is involved

We will review your request and provide next steps.

3. Eligibility for Returns

Returns may be approved under the following circumstances:

The item arrived damaged, defective, or incorrect
The customer requests a return within the 30-day window and the item meets condition requirements

Some manufacturer guidelines may apply to specific products. Core Human Health coordinates and administers all return authorizations and communication.

4. Return Shipping & Restocking Fees

For defective, damaged, or incorrect items:

Return shipping will be covered by Core Human Health.
A prepaid return label or freight instructions will be provided.

For non-defective returns:

Customers are responsible for return shipping costs, including freight return costs when applicable.
Approved non-defective returns are subject to a 25% restocking fee based on the product price.

The restocking fee reflects manufacturer return processing costs and will be deducted from the refund total.

Exchanges for the same item (if available) will not incur a restocking fee.

Items returned without authorization may not be accepted.

5. Freight Returns (Large Items)

Large items such as sauna cabins and cold plunge systems may require coordinated freight return.

Customers must:

Use provided freight instructions
Properly repackage the item
Make the item available for scheduled pickup

Failure to follow return freight instructions may impact eligibility for refund.

Core Human Health will assist in coordinating freight pickup and documentation.

6. Refunds & Replacements

After receiving and inspecting the returned item:

We will confirm eligibility.
Refunds are issued to the original payment method within 7 business days of approval.
Alternatively, a replacement may be issued if preferred and available.

Shipping fees (if any) are non-refundable unless the return is due to damage or error.

7. Exchanges

Exchanges are permitted for eligible items that meet return conditions.

Replacement items ship once the original item has been received and approved.

8. Non-Returnable Items

We cannot accept returns for:

Items reported after 48 hours for shipping damage
Items damaged due to misuse, improper installation, or neglect
Personalized or custom-made products
Products designated as final sale
Gift cards or downloadable digital items

9. Cancellations

Orders may be canceled before shipment for a full refund.

Once an order has shipped, cancellation is no longer possible and the return process must be followed.

Custom-built or made-to-order items may not be eligible for cancellation once production has begun.

10. Consumer Rights

This policy does not affect your rights under applicable U.S. consumer protection laws.

11. Policy Updates

Core Human Health may update this policy periodically. Updates take effect upon posting.