Return, Refund & Cancellation Policy

Effective Date: August 11, 2026

At Core Human Health LLC, we stand behind the quality of the products we curate and sell. Because many of our products are large, specialized, made-to-order, or freight-delivered, returns require careful coordination.

This policy explains how returns, refunds, replacements, exchanges, and cancellations are handled for purchases made through corehumanhealth.com.

Core Human Health remains your primary point of contact throughout the process.

1. CHH Standard Return Policy

Region: United States

Standard Return Window: Most eligible products may be returned within 30 days of delivery unless the product is covered by the Brand-Specific Return Terms listed below.

Damage Reporting: Please report visible shipping damage or an incorrect shipment within 48 hours of delivery.

Condition Requirements: Products returned under the CHH Standard Return Policy must be:

• Unused
• Uninstalled
• In new condition
• In their original packaging
• Complete with all accessories, manuals, hardware, and components

Used or installed products cannot be returned unless they arrived damaged, defective, or incorrect.

2. How to Start a Return

Before returning any product, contact Core Human Health:

Email: support@corehumanhealth.com
Phone: 828-330-8564
Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Please include:

• Your name and order number
• The product you wish to return
• The reason for the return
• A description of the issue
• Clear photographs if damage, a defect, or an incorrect shipment is involved

We will review your request and provide the applicable return authorization and shipping instructions.

Do not return a product to Core Human Health or the manufacturer without prior written approval. Unauthorized returns may be refused.

3. Return Eligibility

A return may be approved when:

• The product arrived damaged, defective, or incorrect; or
• The request is submitted within the applicable return window and the product meets all condition requirements.

Some brands have manufacturer-required return terms that differ from the CHH Standard Return Policy. Those terms are listed in the Brand-Specific Return Terms section below.

4. Return Shipping and Restocking Fees

Damaged, Defective or Incorrect Products

When shipping damage, a manufacturing defect, or an incorrect shipment is verified:

• Core Human Health or the applicable supplier will cover approved return or replacement shipping.
• A prepaid label or freight instructions will be provided when required.
• The issue may be resolved through replacement parts, repair, product replacement, or an approved refund.

Non-Defective Returns Under the CHH Standard Policy

For buyer-remorse returns governed by the CHH Standard Return Policy:

• The customer is responsible for return shipping, including freight charges when applicable.
• A 25% restocking fee will be deducted from the product refund.
• Original shipping or delivery charges are nonrefundable.
• Items returned without authorization may not be accepted.

Brand-specific fees listed below take precedence over the CHH Standard 25% restocking fee.

5. Freight Returns

Large products such as saunas, cold plunges, and hyperbaric chambers may require a coordinated freight return.

Customers must:

• Follow the provided freight instructions
• Properly repackage and secure the product
• Retain the original pallet and packaging when required
• Make the product available for scheduled pickup

Failure to follow the return instructions or properly package the product may affect return eligibility or the final refund amount.

6. Refunds and Replacements

After an authorized return is received and inspected:

• We will confirm whether the return is approved.
• Refunds under the CHH Standard Return Policy will be issued to the original payment method within seven business days of approval.
• Applicable return shipping, restocking fees, or other disclosed charges will be deducted.
• Alternatively, an approved replacement may be provided when available.

Manufacturer-specific refund timelines listed below take precedence when applicable. Banks and credit-card providers may require additional processing time.

7. Exchanges Under the CHH Standard Policy

Exchanges may be permitted for eligible products covered by the CHH Standard Return Policy.

The original product must be received, inspected, and approved before the replacement is shipped. Brand-specific policies may prohibit exchanges or require the customer to return the original product and place a separate order.

8. Nonreturnable Products

Unless a Brand-Specific Return Policy expressly states otherwise, we cannot accept returns for:

• Used, installed, assembled, or altered products
• Products damaged through misuse, improper installation, neglect, or unauthorized modification
• Custom-built, personalized, or made-to-order products
• Products designated as final sale
• Products returned outside the applicable return window
• Products missing required packaging, accessories, hardware, or components
• Gift cards or downloadable digital products
• Products returned without authorization

A nonreturnable product may still qualify for warranty service if it has a covered manufacturing defect.

9. Cancellations Under the CHH Standard Policy

Orders governed by the CHH Standard Policy may be canceled before shipment for a full refund.

Once an order has shipped, it cannot be canceled and must follow the applicable return process.

Custom-built or made-to-order products may become noncancelable once production begins. Brand-specific cancellation deadlines and fees listed below take precedence.

A cancellation request is not considered approved until Core Human Health provides written confirmation.

10. Delivery Damage and Missing Components

Inspect all packages and freight shipments upon delivery.

For freight deliveries:

• Photograph the shipment before unpacking.
• Note visible damage on the delivery receipt before signing.
• Retain the product, pallet, packaging, and shipping materials.
• Contact Core Human Health immediately.

Visible damage should be reported within 48 hours. Concealed damage, missing components, or incorrect items should be reported within seven calendar days unless the applicable manufacturer provides a different reporting period.

Delayed reporting may affect our ability to file a carrier or manufacturer claim but does not eliminate any non-waivable warranty or consumer rights.

11. Consumer Rights and Policy Updates

This policy does not limit rights that cannot be waived under applicable United States consumer-protection laws.

Core Human Health may update this policy periodically. Updates take effect when posted. The return and cancellation terms displayed when an order is placed will govern that purchase; later changes will not be applied retroactively.

Brand-Specific Return Terms

Important: Many of the brands we carry have manufacturer-required return and cancellation terms that differ from the Core Human Health Standard Return Policy.

Please review the applicable brand below before purchasing. When brand-specific terms differ from our standard policy, the brand-specific terms take precedence. If your brand is not listed, the CHH Standard 30-Day Return Policy above applies.

All brand-specific returns require prior authorization. Contact Core Human Health before sending anything back.

Bathing Brands

Applies to SaunaLife, Finnmark Designs, Harvia, HUUM, Saunum, ThermaSol, Mr. Steam, Kohler, IceTubs, and other products supplied by Bathing Brands.

Returns must be requested within 30 calendar days of purchase. Products must be new, unused, uninstalled, and returned with their original packaging, pallet, manuals, hardware, accessories, and components.

There is no standard restocking fee. Customers pay return shipping for non-defective returns. A reboxing fee of approximately $20–$50 may apply if the original packaging is incomplete.

Bathing Brands covers approved shipping costs for verified shipping damage or a supplier error. Cancellation requests must be submitted immediately and are not approved until confirmed in writing.

Sunlighten

Non-custom saunas may be returned within 30 days of delivery only when they remain unopened in their original packaging.

A 3% administrative fee, return freight, and applicable restocking fees may apply. Restocking fees are $299 for a Solo System and $499 for an Amplify, mPulse, or Signature sauna.

Custom saunas cannot be returned, exchanged, or canceled. Sunlighten accessories and non-sauna products may have separate product-specific fees.

Golden Designs, Dynamic and Maxxus

Returns must be requested within 30 days of delivery. Products must be new, unused, undamaged, and in their original packaging.

Approved returns and cancellations are subject to a 20% fee. Customers are also responsible for applicable shipping, storage, handling, and rerouting costs.

Cancellation requests must be submitted within 24 hours of purchase.

Dundalk LeisureCraft

Dundalk LeisureCraft products are final sale and cannot be returned for buyer’s remorse.

Damage, missing components, or shipping issues must be reported promptly and within 30 days of receipt.

Cancellation requests must be submitted immediately. Cancellations are not guaranteed unless confirmed in writing before production or fulfillment proceeds.

Finnish Sauna Builders

Unused and uninstalled products may be returned within 30 days of delivery. Customers are responsible for return shipping. Custom-made products are nonreturnable.

Orders canceled within 24 hours qualify for a refund, less a 3% processing fee on transactions over $2,500.

After 24 hours, manufacturer cancellation fees generally equal 35% of the total purchase price. Orders cannot be canceled after shipment.

Ice Barrel

Eligible products may be returned within 30 days of delivery in their original condition and packaging.

A 30% return and restocking fee applies. Original shipping charges are nonrefundable. Accessories, wearable items, and refurbished products are nonreturnable.

Orders canceled before shipment are subject to a 4% cancellation fee. Exchanges are not available.

Echo Water

Because Echo Water ships CHH orders directly to customers, Echo Water’s 60-day return policy applies.

Eligible returns are processed through Echo Water’s return-request process. Suspected manufacturing defects are handled through Echo Water’s warranty-review process rather than as buyer-remorse returns.

Core Human Health will help direct customers to the correct return or warranty process.

OxyRevo

OxyRevo orders may be canceled before shipment.

Once shipped, OxyRevo products are final sale and cannot be returned for buyer’s remorse. Verified manufacturing defects are handled through the applicable OxyRevo warranty process.

Red Light Pro Devices

Returns must be requested within 14 days of delivery.

Products must be unopened, unused, and in their original sealed packaging. Customers pay return shipping, and approved returns are subject to a 10% restocking fee.

Opened products are nonreturnable.

Renew Red Light

Returns must be requested within 30 days of receiving the product.

Products must be in like-new condition and include all original packaging, accessories, and components. Customers are responsible for return shipping, which will be deducted from the refund.

Exchanges, substitutions, and store credit are not available.

EnergyLounger

Returns must be requested within 30 days of delivery.

Approved unopened returns are subject to a 5% restocking fee. Approved opened returns are subject to a 15% restocking fee. Customers pay return shipping for non-defective returns.

Custom products, sale items, and gift cards are nonreturnable.

Questions or Assistance

Please contact Core Human Health if you have questions about which return policy applies before placing your order.

Core Human Health LLC
Email: support@corehumanhealth.com
Phone: 828-330-8564
Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time